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- Provide exceptional customer service to patients, visitors, and staff members
- Accompany patients/families to various hospital locations
- Patrol hallways and lobbies throughout the hospital assisting patients, visitors and staff members as necessary
- Transport patients to and from test sites, physician’s offices and lobbies via wheelchair
- Assist patients getting on and off the elevator
- Assist patients in the main lobby with their transportation and escort needs
- Other duties staff may request, including retrieving supplies, obtaining blankets, pillows and other items, retrieving wheelchairs and stretchers, making up stretchers, transporting lab specimens, offering diversionary activities to patients and assisting patients with making phone calls, and the care and entertainment of children
- Adhere to all departmental, hospital and government policies, including those that relate to patient confidentiality, as defined by the HIPAA regulations
In addition to standard UHealth new volunteer orientation, volunteers will receive customer service training, hospital tour, orientation to floors where volunteers will visit, and a review of Infection Control precautions.PHYSICAL REQUIREMENTS:
Physically able to push patients in wheelchairs. Physically able to stand and walk up to four (4) hours at a time.DOES THIS POSITION POSSIBLY INCLUDE CONTACT WITH BLOOD OR BODY FLUIDS?
Volunteers will be asked to commit to one three-hour shift a week, between 9 a.m. and 5 p.m.KEY COMPENTENCIES:
- Excellent interpersonal and communication skills
- Demonstrate compassion for patient needs
- Ability to navigate hospital independently
- Ability to follow directions and work independently
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Request more information or learn how to apply for this UHealth volunteer role.