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We’re Ready to Care for You

Choose the Best Appointment for Your Eye Care Needs

At Bascom Palmer Eye Institute, we provide eye care tailored to your needs through in-person office visits and telehealth (virtual visits) accessible by a phone, smartphone, tablet, or computer.

  • Call 800-329-7000 to schedule an in-person or virtual appointment with one of our world-class eye care specialists.
  • For same or next business day eye care, connect with one of our expert providers from the comfort of your home via
    Rapid Virtual Eye Care. Select a convenient appointment with a doctor who can diagnose, recommend treatment, and prescribe medication for many common eye conditions. Schedule your appointment now.

In-Person Care

UPDATED VISITOR POLICY

Starting April 19, 2022, visitors will be permitted in a limited capacity for all patients. This includes inpatients at UHealth Tower, Bascom Palmer Eye Institute, Sylvester Comprehensive Cancer Center and at all ambulatory clinic sites. We are taking this step because of the reduction in the numbers of COVID-19 cases but will adjust as needed to ensure the safety of our patients.

The following details apply:

  • Inpatients are permitted to have two visitors per day, 11 a.m. – 6 p.m.
  • Inpatients undergoing bone marrow transplant (BMT) should contact their stem cell team for details.
  • Patients in ambulatory clinic settings, including the CTU, may have one visitor.
  • All visitors must accompany patients at the time of entry and will go through a screening process.
  • If any area becomes too crowded, visitors may be asked to wait outside or in their cars.

Social distancing and mask wearing will remain enforced in all areas.

We will continue to closely monitor the incidence of COVID-19 and be prepared to make any adjustments to ensure the safety of our patients and employees.

SCREENING
We conduct COVID-19 screening to all persons prior to entering our facilities. The screening includes questions about your potential exposure to COVID-19 and current symptoms, and it may include a temperature reading. Anyone suspected of having or of having been exposed to COVID-19 is quickly moved to an isolated area and cared for in a dedicated space.

PERSONAL PROTECTIVE EQUIPMENT and HAND SANITIZER
We will provide you with a mask when you arrive. Please remember to have your mask cover your nose and mouth at all times, and do not remove it unless requested by your provider. Children under two years of age should not wear a mask.

We ask everyone who enters our facilities use hand sanitizer. Additional hand sanitizers dispensers are located throughout our facilities for use during your visit.

PHYSICAL ENVIRONMENT
We have rearranged our seating to maintain physical distancing. Our housekeeping staff continually cleans and disinfects touch surfaces, elevators, and restrooms.

PRE-PROCEDURE TESTING
Patients scheduled for major and minor surgery will be tested for COVID-19 prior to that appointment. You will be given instructions and pertinent information.

WHAT TO EXPECT DURING YOUR VISIT
As our patient, you will receive the finest eye care offered. Due to the complexity and thoroughness of the examination, please allow four hours or more for your visit. Please review the following information to help prepare for your appointment. Click here to view What to Expect During Your Visit.

VALET SERVICE HAS BEEN PAUSED
For everyone’s safety, we have paused valet service at our facilities. Our staff are available to help patients get into or out of their cars, or to help patients with their walkers and/or wheelchairs. Drivers will be directed to self-park at the nearest parking lot or garage.

We look forward to caring for you and seeing you soon.


Virtual Visits

We have adapted our offerings so many of your eye care appointments can be done virtually (video or telephone), or through a combination of in-person testing and virtual discussions with your doctor which we call Hybrid Visits.

A standard virtual visit is a scheduled appointment with your provider using your smartphone, tablet or computer on a secure telehealth platform through University of Miami Health System’s MyUHealthChart.com. If you do not have an internet connection, you can still receive virtual care using a telephone.

New patient, follow-up, and post-operative visits can be conducted via virtual care, although we may need to see you in person depending on your condition.

Before your virtual visits, we will ensure you have everything you need for an easy, convenient experience and will walk you through every step of the process. We welcome your family member or friend to participate in your virtual visit.

HYBRID VISITS
Hybrid Visits combine in-person and virtual care. During the in-person segment, you will come to our facility for measurements and testing which are performed by technicians. During the virtual segment, your eye specialist will discuss your findings and make a treatment plan with you. The two segments may occur on the same or different days.


Emergency Care

If you experience a medical emergency, it is important to seek care immediately. Call 911 or visit your nearest emergency room to receive the life-saving treatment you may need. If you are having an eye emergency, Bascom Palmer’s Emergency Department is open in Miami for all eye emergencies 24/7, 365 days a year.