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Patient Experience Office Contacts

Please contact our office at 305-243-HELP (4357) or via email HeretoHelp@med.miami.edu if you have a question, concern, or suggestion about any aspect of your care.

The Office of Patient Experience has staff located at the following locations, where you can contact them directly if you need assistance.

Medical Campus
UHealth Tower
Sylvester Comprehensive Cancer Center
Bascom Palmer Eye Institute
305-689-5943
305-243-3820
305-326-6162

Satellite Locations
The Lennar Medical Foundation
UHealth at Kendall
UHealth at Deerfield Beach
UHealth at Plantation
Bascom Palmer Eye Institute Palm Beach Gardens
305-689-0786
305-270-3443
954-461-2157
954-210-1302
561-515-1539

*If the location you need assistance with is not listed above, please call 305-243-HELP (4357).

Other Contacts

Appointments
UHealth
Sylvester Comprehensive Cancer Center
Bascom Palmer Eye Institute
305-243-4000
1-844-324-HOPE (4673)
1-800-329-7000

Medical Records
All Inquiries
University of Miami Hospital and Clinics
Sylvester Comprehensive Cancer Center
Bascom Palmer Eye Institute
UHealth Tower
800-955-0244
305-243-5272
305-243-5272
305-326-6333
305-689-5605

Insurance Verification
UHealth Insurance Verification Office 305-243-2031

International Patients
UHealth International 305-243-9100 or
877-442-8676

Billing & Financial Services
Billing 305-243-2900 or
866-506-6438

Language/Translation Services
Interpreter Services 305-243-7885

Privacy Office
UHealth Privacy Office 305-243-5000

Medical Campus

Hospital Main Lines
UHealth Tower
1400 NW 12th Ave
Miami, FL

Sylvester Comprehensive Cancer Center
1475 NW 12th Ave
Miami, FL

Bascom Palmer Eye Institute
900 NW 17th St
Miami, FL
305-243-4000



1-844-324-HOPE (4673)



1-800-329-7000