Marcela Hickey serves as the site administrator for Bascom Palmer Eye Institute in Naples, where she leads the clinical and business operations of the medical group and the ambulatory surgery center (ASC). With over 34 years of experience in ophthalmology, Marcela offers deep expertise in aligning patient care with physician needs, streamlining clinical workflows, and integrating emerging technologies in the field.
She earned a Master of Business Administration with a specialization in healthcare administration in 2013 and is a Certified Retinal Angiographer (CRA), reflecting her technical proficiency and commitment to excellence in ophthalmic imaging. In 2015, she successfully led the relocation of the Naples facility into a modern, 30,000-square-foot standalone center, enhancing both patient experience and operational efficiency.