Bascom Palmer Eye Institute is committed to providing your eye care in an environment that is safe and convenient. Now, you can choose between in-person or virtual visits.
If you are experiencing an eye emergency,
Bascom Palmer's Emergency Department is open in Miami 24/7, 365 days a year.
For all medical emergencies, call 911 immediately.
Great news! Bascom Palmer offers virtual visits to provide your eye care remotely. During an initial virtual visit, one of our eye doctors can determine if your condition can be treated safely at home or if you need an in-person visit. Learn more about virtual visits below.
A virtual visit is a scheduled appointment with one of our eye doctors using your smartphone or computer that you participate in from the convenience and comfort of your home.
Many services you normally receive during an in-person visit can now be done with a virtual visit through a video chat or telephone call. These services include:
Almost all of our providers offer virtual visit appointments. At your scheduled appointment time, we will connect you with your regular eye provider through video or by telephone. The appointment itself will be similar to an in-person visit – just more convenient for you. If necessary, we can make your appointment with a doctor who specializes in your unique eye condition.
For a virtual visit by telephone, all you need is your phone. For a virtual visit by video, you will need a smartphone, tablet, laptop, or desktop computer with a camera and microphone, and Internet access. These video chats are done through a secure version of Zoom. Prior to your video chat, you will need to download Zoom on your device.
For the most thorough visit, we recommend that you have a MyUHealthChart account set up. Through this secured, online account, you are able to access your medical records electronically.
Don't worry, before your virtual visit occurs, we will ensure you have everything you need for an easy, convenient experience. We will walk you through every step of the process.
Absolutely! You are welcome to have a family member or friend join you on your virtual visit. Since video chats take place on a special version of Zoom, you, the doctor, or the doctor’s assistant can “invite” your family member or friend to join the visit virtually.