Frequently Asked Questions
What is MyUHealthChart?
MyUHealthChart offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyUHealthChart, you can use the Internet to:
- View your health summary from the MyUHealthChart electronic health record.
- View test results.
- Request prescription renewals.
- Access trusted health information resources.
- Communicate electronically and securely with your medical care team.
Is there a fee to use MyUHealthChart?
MyUHealthChart is a free service offered to our patients.
How do I sign up?
How do I obtain proxy access to a minor’s MyChart?
Parents or legal guardians are provided proxy access to a minor’s MyUHealthChart to securely communicate on behalf of a patient who is under the age of 18.
This access allows the parent or guardian to securely communicate with the patient's physician's office on behalf of the minor under their care. This is an automated process within MyUHealthChart and the parent or legal guardian will receive an email with instructions.
Please note: If you are the legal guardian or the non-custodial parent of the minor, or if you have a durable power of attorney for healthcare with regard to the minor, then a request for proxy access MUST be accompanied by a copy of legal paperwork verifying your authority to have access to the minor's MyUHealthChart.
Can a minor and/or teen remove proxy access for a parent or guardian?
A teen (age 13-17) may choose to limit their parent or legal guardian’s access by discussing their request with their medical provider.
Access for a parent or guardian is automatically terminated on the child's 18th birthday.
How is MyUHealthChart secure?
We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure access codes, personal ID's, and passwords. Each person controls their password, and the account cannot be accessed without that password. MyUHealthChart uses the latest encryption technology. Unlike conventional e-mail, all MyUHealthChart messaging is done while you are securely logged on to our website.
We aim to protect your privacy and security of your information. While logged into MyUHealthChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyUHealthChart. We recommend that you log out of your MyUHealthChart session if you need to leave your computer for even a short period of time.
What do I need to Access MyUHealthChart?
You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer).
Computer / Browser Requirements
- PC, Mac, or WebTV
- Supported Browsers:
- Internet Explorer 9.0 (standards mode and IE8 compatibility mode)
- Internet Explorer 8.0 (standards mode only)
- Mozilla Firefox 13.x and above
- Safari 5.xx
- Google Chrome 20.x and above
- Session Cookies enabled
- Secure messaging
My access code does not work, what should I do?
For your security, your access code expires after 60 days and is no longer valid after the first time you use it. If you still have problems, call us at 786-654-4818.
Is my access code my User Name?
No, your access code is not your MyUHealthChart User Name or password. You will use this code only once to log into MyUHealthChart for the first time. (The code will expire after you have used it or after 60 days). When you log into MyUHealthChart the first time, you will then be asked to create your own unique MyUHealthChart User Name and password.
What is MyChartCentral and Lucy?
When you receive care at organizations other than University of Miami Health System it can be difficult to keep track of all your medical information. MyChartCentral provides you with a central access point for all your MyChart accounts where you can access all accounts using a single username and password. MyChartCentral also provides you with Lucy, a personal health record that gives you a permanent home to organize all your medical information, regardless of where it came from. If you change insurance or move away and need to leave your current healthcare organization, Lucy will follow you.
What's the difference between MyChartCentral and Lucy?
MyChartCentral is a hub from which you can access your MyUHealthChart other MyChart accounts from the Miami area or nationwide, and Lucy. MyChartCentral allows you to easily any MyChart account without needing to remember different usernames and passwords.
Lucy is a personal health record that gives you a permanent home to organize all your medical information. You can request an updated copy of your medical record at any time and store it in Lucy. You can also add personal information about your health and choose to share it with University of Miami Health System and other organizations where you receive care.
Why isn't my health information the same at all of my healthcare organizations?
The information that each of your healthcare organizations knows about you might be different, depending on the type of care they give you and when you were last seen. You can help keep everyone up to date by organizing your records in Lucy and sharing your information among all the different places where you receive care.
What if I don't have multiple MyChart accounts?
Even if you have only one MyChart account, you can still use Lucy as your personal health record. MyChartCentral can provide access to your one MyChart account and Lucy with a single username and password.
Is my health information in MyChartCentral and Lucy secure?
Yes. Like your MyChart account, MyChartCentral and Lucy are password-protected and delivered via an encrypted connection to keep your health information safe from unauthorized users.
What should I do if the information I see in MyChart or Lucy is wrong?
If information in your MyUHealthChart account or Lucy is wrong, please email AskMyUHealthChart@med.miami.edu so we can correct it. If information from another healthcare organization is wrong, contact that organization to make sure your information is corrected. After the information looks right in MyChart, you can get an updated copy in Lucy by requesting your chart again.
How do I sign up for MyChartCentral and Lucy?
Log in to your MyUHealthChart account and locate My Medical Records in the menu on the top. Click Lucy and follow the instructions to sign up.
What if I don't have multiple MyChart accounts?
How can I get help if I have a question about MyChartCentral or Lucy?
While you are in MyChartCentral or Lucy or from the MyChartCentral log in page, click the Request Help hyperlink at the bottom of the screen. After you submit the form, you will receive a response via e-mail within two business days.