Do I have to be a University of Miami Health System patient to use MyCareConnection?
No, a virtual visit is available to anyone, no matter where they are located. We welcome new patients to use MyCareConnection.
What is MyCareConnection?
With MyCareConnection, you can access a doctor from your home, office, or on the go- 24/7/365. Board Certified doctors can visit with you either by phone or secure video to help treat any non-emergency medical conditions. Doctors can diagnose your symptoms, prescribe medication, and send prescriptions to your pharmacy of choice.
Is MyCareConnection appropriate for every medical condition?
No. MyCareConnection is designed to handle non-emergency medical issues. You should not use MyCareConnection if you are experiencing a medical emergency. In case of a medical life threatening emergency, you should dial 911 immediately. While MyCareConnection is not intended to replace your primary care doctor for common or chronic conditions, a virtual doctor's appointment can sometimes substitute a doctor's office, urgent care, or an emergency room visit.
Can I use MyCareConnection for children and adults?
Physicians are able to treat children 2 years and older and all adults via MyCareConnection. For children younger than 2, consider contacting the child's primary care doctor on-call, or for more urgent concerns visit an urgent care or emergency department in person.
What are the most common conditions you treat?
Doctors are trained to treat a wide range of conditions. Some of the most common are:
- Ear Problems
- Insect Bites
- Pink Eye
- Respiratory Problems
- Sore Throats
- Urinary problems/UTI
How do I sign up for MyCareConnection and activate MyCareConnection account?
Go online and visit: https://mdlive.com/MyCareConnection
Call our toll free number: (888) xxx-xxxx
Download our Mobile App, available on the iTunes store and Google Play.
When can I start using MyCareConnection service?
You can start using MyCareConnection immediately after you sign up and activate your account. Sign up and activation are totally free. If you are required to pay, you will only be asked for your credit card information after you visit with a doctor. Once you have a MyCareConnection account, you can browse doctor profiles, view available appointment times, and schedule an appointment with the doctor of your choice. Want to go one step further? Be sure to fill out your medical history profile to better prepare your doctor for your appointment.
When is MyCareConnection available?
MyCareConnection is available 24 hours a day, 7 days a week, and 365 days a year, even on holidays. Use MyCareConnection anytime you have a non-emergency medical condition, are unable to see your primary care provider, or when you simply prefer a convenient, cost effective alternative to the emergency room, urgent care center, or clinic.
Where is MyCareConnection available?
MyCareConnection is available anywhere in the United States. The network of Board Certified providers will be provided to you based on the state you are located. MDLIVE makes sure that each provider is fully licensed to practice medicine in your state.
How much does it cost to use MyCareConnection?
Getting started is totally free. If you're receiving MyCareConnection as part of a group benefit, you may not be required to pay at all. If you are required to pay, you will only be charged after you choose to consult with a provider and your appointment time and payment information are confirmed. You can cancel your appointment and receive a full refund, provided that you cancel at least 24 hours before your appointment time. MyCareConnection accepts most major credit and debit cards.
Can MyCareConnection be accessed on mobile devices?
Yes, MyCareConnection can be accessed on most mobile devices with an Internet connection. Our
MyCareConnection Mobile App is available for download in the iTunes Store and the Google Play Store.
Who are the MDLIVE providers?
MyCareConnection has partnered with MDLIVE providers, who are U.S. Board Certified and able to treat a wide range of patients and conditions.
Following each consultation, our members are given a survey to evaluate their provider and appointment.
The results are analyzed and reviewed for quality assurance and used as part of our continuous improvement process. Selected provider consultations are also reviewed by our internal medical board.
Can a provider prescribe medication as part of a MyCareConnection visit?
Yes, if the provider believes medication is warranted, he or she can write a prescription for non-narcotic medications (i.e. no controlled substances), which can be sent directly to the pharmacy of your choice. As soon your consultation is over, your prescription will be sent electronically to one of over 65,000 pharmacies to choose from. If for any reason your pharmacy is unable to receive e-prescriptions, a traditional prescription is generated for our providers to sign and fax. All prescriptions are fully compliant and include all required information.
Is MyCareConnection safe and private?
Yes, MyCareConnection is safe and private. MyCareConnection is compliant with HIPAA (Health Insurance Portability and Accountability Act) and will only share your information with your selected provider and pharmacy.
What system requirements do I need for MyCareConnection videoconferencing?
To use video conferencing you need:
- Windows®7, Vista, or XP
- A Mac running OSX 10.6 (Snow Leopard) or superior.
- Highspeed internet connection
- A webcam with at least 1.3 megapixels
- Microphone (most webcams already have microphone built in)
After you set up an account, you will be able to use a simple online simulation to test your configuration and check if you are ready for a virtual consultation.
I have a question that isn't listed here. Can you help me?
Don't see your question? Don't worry. Just call us at (888) xxx-xxxx. We have highly trained health service specialists standing by to take your call, 24/7/365.