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Patients & Families

The Office of Patient Experience is your source for help and support regarding your patient journey at UHealth. We strive to deliver an excellent service for our patients, families, and staff.

Our department is charged by UHealth Leadership to manage the complaint and grievance process for the health system. If you are an in-patient, please ask a staff member to contact the Office of Patient Experience to have a representative meet you in your room or please call us at:

Patient Experience Office Contacts
UHealth Tower
Sylvester Comprehensive Cancer Center
Bascom Palmer Eye Institute
305-689-5943
305-243-3820
305-326-6162

For all ambulatory quality of care concerns please reach out to the Office of Patient Experience staff at that location. You may also call 305-243-HELP (4357), email us at HeretoHelp@med.miami.edu or write to us at:

Patient Experience Operations
1150 NW 14th Street, Suite 150
Miami, FL 33136

If you or your family has had an exceptional experience and would like to commend our staff please call, email or send a letter using the same contact information listed above.

Our goal is to support you throughout your in-patient or ambulatory journey. We have patient experience specialists who will check-in on you during your in-patient stay. They can also assist with any questions or concerns. In addition, our department will assist with:

  • Notary Public Services
    • Must be alert and oriented
    • Have valid picture ID
  • Request for Spiritual Care
  • Questions about parking, shuttle services, dining options
  • Provide hospital verification letters for airlines