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Frequently Asked Questions

At the University of Miami Health System, we strive to make your health care experience as convenient and comfortable as possible. Learn more about what to expect during your care by reading answers to frequently asked questions below.


How do I make an appointment at UHealth?
We offer several ways to request an appointment. You can make an appointing by:

  • Filling out our online form.
  • Calling 305-243-4000 or toll-free 1-800-432-0191, Monday through Friday from 7:30 a.m. to 6 p.m.
  • Scheduling through a specific specialty.

If you are an international patient, please fill out the international patient’s appointment form or call 305-243-9100.

If you are experiencing symptoms that are urgent in nature, please contact your primary care physician or your nearest urgent care facility.

How long are appointments?
Appointment times vary. Please ask your doctor’s office for specific information.

How do I cancel an appointment?
You must call the doctor’s office at least 24 hours before your appointment.


How many specialties are there at the University of Miami Health System?
We have more than 100 specialties, combined with the power of more than 1,500 physician-experts, all working to prevent, detect, and treat disease. Learn more about the specialties and treatments offered at the University of Miami Health System.

If you are an international patient, please call 1-877-442-8676.


How do I find specialists for a specific area of medicine?
Find the expert care you need by simply visiting our Find a Doctor tool and entering the type of doctor you need in the search field. By clicking on a physician’s name, you can learn more about their board certifications, education, and more.


Do any of your facilities have pharmacies?
Yes, all the hospitals on the medical campus have pharmacies. Some of the Sylvester satellite facilities also have pharmacies.

Do your hospitals and medical centers have chapels or other worship sites?
There are interfaith chapels at Sylvester Comprehensive Cancer Center, UHealth Tower (formerly the University of Miami Hospital) , Jackson Memorial Hospital.

Are there cafeterias or other places to eat on site at any of your facilities?
All of the hospitals on the University of Miami Medical Campus have cafeterias. There are also restaurant or cafeteria options at other locations. Please visit your specific location’s page for more information.

Do you have interpreter services?
Yes. Learn more about interpreter services.

Is free wireless internet access available?
Free Wi-Fi is available inside and outside of most buildings on the University of Miami Medical Campus. To access the Internet, look for the Medical Wireless or CanesGuest network on your computer or phone.


How do I find parking and directions information for my appointment?
Please visit the locations section of our website to learn more about parking, parking costs, directions, and public transportation to each of our facilities.

Billing, Insurance & Pricing

Does UHealth accept my insurance?
We accept most insurance carriers. To find more information, please visit the insurance page or call your insurance company.

I have questions on my bill. Who do I contact?
Visit our billing page to find out how to contact billing services at different UHealth locations.

I received more than one bill. Is this normal?
You may receive separate bills for services received at UHealth — one for professional fees and one for hospital fees. Each billing area has a customer service team to help you with questions or concerns you have about insurance billing or the amount you owe.

Where can I find out more information on UHealth pricing?
To see how UHealth’s pricing compares with national and state averages, visit the Agency for Health Care Administration (AHCA) online tool at

The service bundle information provided by is a non-personalized estimate of the costs that may be incurred by the patient for anticipated services at UHealth. The actual costs will be based on services actually provided. UHealth's financial assistance policy can be found here.

Patients should contact the healthcare practitioner(s) anticipated to provide services to the patient while in the hospital regarding a personalized estimate, billing practices, and participation with the patient's insurance provider or HMO as the practitioners may not participate with the same health insurers or HMO as the hospital.

Patient Privacy and Safety

What are my rights as a patient?
Find more information about patient rights.

What are my patient privacy rights?
Read about patient privacy and HIPAA.

Can I access my medical records?
Yes. Learn more about accessing your medical records.

Where can I find more information about how UHealth ensures patient safety?
The safety of our patients is our highest priority. Find out more about our patient safety policies and procedures.