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UHealth App FAQs

Security Features

New MyUHealthChart security features will help you keep your important health information secure. Thanks to the latest encryption technology and several optional security features, you will be better able to protect your important health information.

MyUHealthChart app's secondary login

When using your MyUHealthChart app, a secondary login allows you to use a passcode or biometric login (fingerprint or facial recognition) instead of your MyUHealthChart username and password. Secondary methods, such as fingerprint authentication, facial recognition and passcode or PIN, can make logging in quicker and easier.

How it works:

  • Download the most up-to-date version of the UHealth app.
  • Login to MyUHealthChart
  • Go to Account Settings to turn on/off secondary login features.
  • Entered the wrong PIN or biometric?

If you enter the wrong PIN or try to log in with a different fingerprint or face scan, secondary login will be disabled for the entire device. After 5 failed login attempts, you must enter your full MyUHealthChart password to log in.

How to enable FaceID, TouchID and Passcodes (Apple/iOS device users only)

  • Log in to MyUHealthChart.
  • You may be prompted to set up Face ID, Touch ID or Passcode upon logging in. Tap 'Set Up Now.'
  • If you are not prompted, you can navigate to your account settings by tapping the circle icon with the first letter of your first name on it. Tap 'Account Settings.'
  • Once in account settings tap the toggle to enable Face ID, Touch ID or Passcode.

Resetting FaceID Login in the UHealth App

  • Delete the list of devices registered in the MyChart app from the menu under “Account Setting” and then “Remove All Devices”.
  • Once removed, you will now be able to log into the UHealth app using Face ID.

How to access your child information / Lost access to your child information

For access to your child’s/ adult family member medical information through MyUHealthChart please complete the MyUHealthChart Proxy Form and bring it with you to the next visit with your UHealth provider. An electronic version of the form is available by clicking the link below.

If you are the legal guardian or if you have a durable power of attorney for healthcare regarding the patient, then this request MUST be accompanied by a copy of legal paperwork verifying your authority to have access to the patient’s medical information (for example: a court order appointing you the guardian, durable power of attorney for health care, etc.). If you are a caregiver, family member or friend of the patient who is not incapacitated, then the patient needs to sign this Form and the Adult Proxy Authorization for Release of Medical Information Form.

MyUHealth Chart Resources

To view additional frequently asked questions, please visit MyUHealth Chart FAQs