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LGBTQ Services

Appointments

Request an appointment online or
call us. 305-243-8642

Our medical providers are committed to ensuring that all patients have access to high quality, comprehensive medical and mental health care with compassion and sensitivity in a confidential setting, regardless of sexual expression or gender identity.

2019 HEI Leader UHealthWe provide medical and mental health services specifically designed to meet the needs of lesbian, gay, bisexual, transgender and questioning patients, including:

  • Primary medical care including routine health care physicals
  • Comprehensive gender affirmation procedures
  • Individual psychotherapy around all mental health issues including transitioning issues

“Be The Best Version of U”

Physical and emotional transition, done with great care and research, aligns your outer appearance with your inner identity. Any path you choose on your journey is appropriate. What is important is that you feel secure, comfortable and healthy along the way. Here at the UHealth Tower, our medical team and hospital staff are committed to serving you during this exciting time.

Your choice of surgeons and program is determined by many factors including the credentials of the surgeon, our commitment to excellence, the friendliness of the office and hospital staff, our location, and value. We believe that our comprehensive and detailed package is the premier choice.

Your first priority is the skill and credentials of the surgeons. Ours are at the top of their field.

Gender Affirmation

Surgeries for Affirmed Women
  • Breast Augmentation
  • Facial Feminization (FFS)
  • Gluteal and hip augmentation
  • Orchiectomy
  • Vaginoplasty
  • Labiaplasty
  • Clitoroplasty

Surgeries for Affirmed Men

  • Chest Construction, also known as “Top Surgery” (Mastectomy)
  • Hysterectomy
  • Bilateral Oophorectomy
  • Metoidioplasty
  • Phalloplasty – Stage 1 includes: Vaginectomy, Urethroplasty & Forearm Pre-Lamination
  • Phalloplasty – Stage 2 includes: Scrotoplasty & Glansplasty

Facial Feminization Surgery (FFS)

FFS for our M2F patients can sometimes be the most important decision in your transition. These delicate procedures shift the male facial patterns to a softer, feminine appearance. The differences between male and female facial features vary with age, ethnicity and how early hormonal therapy was started.

The most feminizing procedures include advancing the hairline, lifting the brow and flattening the supraorbital rims. Many patients also choose rhinoplasty to re-sculpt the nose, straighten the bridge and refine the tip. If necessary, a tracheal shave and jaw contouring will soften the facial appearance even more. Cheek and lip enhancements can give both a rounder and smoother appearance. Subtle cheek augmentation could entail inserting a small implant underneath the skin or volumizing the area with dermal fillers. Lip work could include either a lip lift, which shortens the upper lip, and the use of fillers or fat transfer injections for plumping the lip.

Cosmetic procedures

Please check with your insurance to see if you are covered for the procedures below.

  • Brow reduction
  • Brow lift
  • Facelift
  • Forehead reduction/contouring
  • Rhinoplasty – Nasal contouring
  • Cheek bone augmentation or reduction
  • Mentoplasty – Jaw augmentation
  • Lip augmentation
  • Tracheal shave (Adams Apple excision)
  • Silicone Removal
  • Voice Surgery
  • Hair Restoration

Helpful LGBTQ information


Our Location

UHealth Tower is a fully accredited 560-bed hospital located in downtown Miami, Florida. Patients undergoing genital procedures, including GAS (gender affirmation surgery), will enjoy the utmost privacy during their outpatient or inpatient procedures. A private room will be made available for inpatient procedures in our very modern, comfortable hospital. Our staff is very familiar with caring for a wide range of patients including celebrities, politicians, and royalty. Your privacy is our pleasure.

Please note:

Patients under the age of 18 will need parental consent for genital procedures. For patients with Gender Identity diagnosis, our physician staff will follow the guidelines of the World Professional Association of Transgender Health (WPATH). These guidelines are established to ensure that you are fully prepared for surgery. They recommend one/two referral letters prior to undergoing surgery. These letters must be from an experienced mental health professional, who you have worked with for over a year. Letters must state that gender affirming surgery is the correct course of treatment for the patient.

To find out more information or to set up an appointment, please call Lauren Foster, director of LGBTQ Services and patient advocate at 305-689-3380 or 305-243-4500 or e-mail us at lxf414@miami.edu

Our Team

Steve Friedman, M.D.
UHealth adolescent medicine physician

Allan Rodriguez, M.D.
UHealth internal medicine physician

Wrood Kassira, M.D.
Plastic Surgeon

Lydia Fein, M.D.
OBGYN

Lainey Z Kieffer, DNP, APRN
UHealth primary care

Desha Gelles, ARNP
Hormone Management


 

All staff members at UHealth Tower are encouraged to participate in the Employee Resource Group (ERG), which is led by Lauren Foster and Estin Kelly. UHealth is committed to providing resources that will accommodate a diverse, equitable and inclusive work environment.

Contact the UHealth ERG co-chairs:

Email Estin Kelly
Email Lauren Foster


Patient Rights & Responsibilities

Grievances

You have the right to express grievances to the appropriate state licensing agency regarding any violation of your rights as stated in Florida law using the grievance procedure of your health care provider or facility.

And, you have the right to contact regulatory agencies for safety and quality of care concerns, without compromising patient care, including:

The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Online Complaint Form: https://www.jointcommission.org/general_public.aspx
Email: complaint@jointcommission.org
1-800-994-6610

Florida Agency for Health Care Administration
2727 Mahan Drive
Tallahassee, FL 32308
Online Complaint Form: https://apps.ahca.myflorida.com/hcfc/
1-888-419-3456

Accepted Insurances

Note: Health plans that are currently contracted with UHealth are listed below. However, please check with your insurance provider to verify that UHealth is part of your provider network. Please contact your insurance provider for details regarding your specific fertility benefits.

  • Aetna WC
  • Aetna Affiliates/Signature Adm (ASA)
  • Aetna Behavioral Health
  • Aetna Elect Choice (EPO)
  • Aetna Florida Healthy Kids
  • Aetna HMO
  • Aetna Medicaid HMO
  • Aetna Medicare HMO
  • Aetna Medicare PPO
  • Aetna POS
  • Aetna PPO
  • Aetna UM Employee HMO 1
  • Aetna UM Employee HMO 2
  • Aetna UM Employee POS HRA
  • Aetna/Coventry Institutes of Excellence (IOE)
  • Amerigroup Florida Healthy Kids
  • Amerigroup Medicaid HMO
  • Argus Vision
  • AvMed Choice
  • AvMed HMO/POS
  • AvMed MDC and JHS Groups
  • AvMed Medicare HMO
  • AXIS
  • BCBS Blue Options Network Blue PPO
  • BCBS BlueCare HealthOptions HMO
  • BCBS BlueChoice PPC/PPO
  • BCBS Miami Dade Blue PPO Limited Benefits Plan
  • BCBS of Florida (All products except "SELECT" Plans)
  • BCBS of Florida (Commercial plans exclude HIX Select)
  • BCBS Traditional PHS/PPO
  • Beacon Health (ValueOption)
  • Beech Street PPO
  • Broward Health Medical Center
  • CarePlus Medicare HMO
  • Catholic Hospice
  • CCP/CMS Title XIX (Medicaid Enrolled in South Florida)
  • CCP/CMS Title XXI (Non Medicaid Enrolled in South Florida)
  • CCP/MMA (Broward County residents)
  • Charlotte County Sheriffs Office PPO
  • Cigna Affiliates
  • Cigna Behavioral Health
  • Cigna Dental HMO/PPO
  • Cigna EPO
  • Cigna HMO
  • Cigna Life Source (Intracorp is part of Cigna Lifesource)
  • Cigna MDCPS Jackson Sr. High
  • Cigna POS
  • Cigna PPO
  • Cigna Shared Administration
  • Clear Health Alliance SNP Medicaid HMO
  • Concordia Behavioral Health
  • CorVel WC
  • Coventry First Health WC
  • Coventry Health Care of Florida (HIP) HMO/POS
  • Coventry Health Care of Florida (HIP) PPO
  • Coventry Health Plan of Florida (Foundation) HMO
  • Coventry Health Plan of Florida (Foundation) POS
  • Coventry National PPO
  • Coventry Summit Medicare HMO
  • Coventry Vista Medicare HMO
  • Coventry First Health PPO
  • Delta Dental PPO
  • DentaQuest (ADI)
  • DIKLA
  • Dimension WC
  • Dimension Plus PPO
  • Doctor's Healthcare Plan
  • EHN PPO
  • EQUIAN (Health Systems International)
  • Europe Assistance/Global Corporate Solutions (Care Management Network)
  • eyeQuest
  • FCCI WC
  • Florida Community Care (FCC)
  • Florida Healthcare Plan (Affiliate of BCBSFL)
  • Florida PACE (FPC)
  • Freedom Health Medicaid HMO
  • Freedom Health Medicare HMO
  • Gallagher Bassett WC (MDCPS & FCSRMC)
  • Global Excel Mgt PPO
  • Great West (Cigna) HMO/POS
  • Guardian Life PPO
  • HAA Preferred Partners
  • Health First Health HMO/POS
  • Health First Health Medicare HMO
  • Health First Health PPO
  • Health Net Veterans Choice HMO
  • Heritage Summit Healthcare WC
  • Humana Behavioral Health (LifeSynch)
  • Humana Dental/CompBenefits/OHS
  • Humana EPO
  • Humana HMO
  • Humana Medicaid HMO
  • Humana Medicare HMO
  • Humana National Transplant
  • Humana PPO
  • Humana Premier
  • iCare Health Solutions
  • Interlink Health Services
  • International Kids Fund (IKF)
  • League Medical Concepts Federal Inmates
  • Life Trac
  • Magellan Behavioral Health
  • Magellan Complete Care SNP Medicaid HMO
  • MDAbroad
  • Medica Medicare HMO
  • Medical Development In't (MDI)-Federal Inmates
  • Medicus
  • Metlife Dental PPO
  • MHNet Behavioral Network (MHNet)
  • Molina
  • Molina Market Place
  • Molina Medicaid HMO
  • Molina Medicare HMO
  • Morgan White International
  • MultiPlan PPO
  • Naphcare (Federal Prisoners)
  • National Healthcare Solutions Inc.
  • Neighborhood HealthPlan HMO/POS
  • Neighborhood HealthPlan PPO
  • North Broward Hospital District PPO
  • Olympus Managed Healthcare
  • Optum
  • Positive Healthcare SNP Medicaid HMO
  • Positive Healthcare SNP Medicare HMO
  • Prestige Health Choice Medicaid HMO
  • Prime Health Services WC
  • Quality Health Management
  • Religious Order of Jehovah's Witnesses PPO
  • Rockport Healthcare Group WC
  • Royal Caribbean Cruises PPO
  • Sanus Health Corporation
  • Seasons Hospice
  • Simply Healthcare Medicaid HMO
  • Solstice Dental HMO/PPO
  • Start Healthcare Network
  • Sunshine
  • Sunshine AMBETTER
  • Sunshine Healthy Kids HMO
  • Sunshine Medicaid HMO
  • Sunshine Medicare HMO
  • Tricare South Prime HMO
  • Tricare South Standard PPO
  • United Behavioral Health (UBH)
  • UnitedHealthcare Affiliates
  • UnitedHealthcare Healthy Kids HMO
  • UnitedHealthcare HMO/POS
  • UnitedHealthcare Medicaid HMO
  • UnitedHealthcare Medicare Nursing Home Plan
  • UnitedHealthcare PPO
  • University of Miami Athletic Dept PPO
  • VUMI
  • Wellcare/Staywell Healthy Kids HMO
  • Wellcare/Staywell Medicaid HMO
  • Wexford Health State Inmates
  • Worldwide Managed Care