As a University of Miami Health System Wayfinder volunteer, your role is to accompany patients and their families to various locations throughout the hospital. You’ll be committed to providing exceptional customer service to patients, visitors, and staff members.

You’ll need to have excellent interpersonal and communication skills, as well as compassion for patient needs. You’ll also need to learn how to navigate our hospital independently and be able to follow directions that UHealth staff members provide.

During a shift, you can expect to complete the following tasks:

• Assisting patients with getting on and off the elevator
• Helping patients in the main lobby with their transportation and escort needs
• Patrolling hallways and lobbies throughout the hospital and assisting patients, visitors, and staff members as needed
• Transporting patients to and from test sites, physician’s offices, and lobbies via wheelchair

Other duties that staff members may ask you to perform include:

• Assisting patients with making phone calls
• Caring for and entertaining children
• Making up stretchers
• Obtaining blankets, pillows, and other items
• Offering diversionary activities to patients
• Retrieving supplies
• Retrieving wheelchairs
• Transporting lab specimens (specimens collected by RNs only)

You must be able to walk without limitations and push patients in wheelchairs. Volunteers must commit to one three-hour shift a week.

For more information about volunteering at UHealth, visit our FAQs.

To learn more, email or call us at 305-243-4032.