These complex and costly medications usually require special storage and handling and may not be readily available at your local pharmacy. Sometimes these medications have side effects that require monitoring by a trained pharmacist. UHealth Specialty Pharmacy focuses on providing these medications while offering excellent customer service and clinical support to you and your caregivers.
You can request a refill by calling (888) 442-8479 (toll free) or (305) 689-8479. You can request a refill at any time, but a five day advance notice will give us time to address any potential issues that may have arisen since the last time it was dispensed.
Some patients qualify for financial assistance through drug companies or charities. We will investigate all options available, tell you about available options and enroll you in the program if you meet eligibility requirements.
Our staff works directly with your physician and insurance company to obtain coverage for your therapy. If it is denied, your provider will discuss other options with you.
UHealth Specialty Pharmacy is able to provide patients with most specialty medications. If we do not have access to the drug because of limited distribution networks, we will transfer your prescription to a pharmacy that does have access and we will have the new pharmacy contact you.
UHealth Specialty Pharmacy is contracted with most insurance companies. Occasionally your insurance will require the use of another pharmacy. In these instances, we will transfer your prescription and have the new pharmacy contact you.
From time-to-time it is necessary to substitute generic drugs for brand-name drugs. This could occur because your insurance company prefers the generic be dispensed or to reduce your copay. If a substitution needs to be made, a member of the specialty pharmacy staff will contact you prior to shipping the medication to inform you of the substitution.
Most prescription medications cannot be returned to the pharmacy. Please call us and we can tell you if your medication can be returned and credited. Also, if you suspect your medication is defective, please call us and we will see if a new medication can be sent to you.