Updated Visitation Policy
Effective: November 7, 2022
Our visitation program is managed by the Office of Patient Experience who can be reached at 305-243-help (4357) or HereToHelp@miami.edu.
All staff, patients and visitors must wear a mask to enter the building.
| Self-Screening Symptom Check |
| If you answer YES to the questions below, please do not enter the building. |
| If you are here for an appointment, please contact your doctor’s office to let them know that your appointment must be rescheduled. |
- Have you had a positive COVID-19 test (within the past 10 days) or are you waiting for the result of a COVID-19 test?
- Do you have any COVID-19 symptoms? Some symptoms may include but not limited to fever, eye infection, cough, sore throat, difficulty breathing, nausea/vomiting, diarrhea, headache, body aches, or lack of smell or taste
- Have you been in close contact with anyone who has COVID-19 or is waiting for results from a COVID-19 test?
Our goal is to keep our patients safe, please do not visit if you answered YES to any of the questions.
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| Ambulatory (doctor’s offices) clinic sites include CTU’s |
| Each patient may have two healthy visitors come with them to their appointment when space permits. |
| Both the patient and visitors must follow the Self-Screening Symptom Check and always wear a mask. |
| Patients (under the age of 18) may have both parents come with them to their appointment. Other children will not be allowed to come with the patient to the appointment. |
| Emergency Department and Oncology Urgent Care |
| One healthy visitor may come with each patient. |
| Both the patient and visitors must follow the Self-Screening Symptom Check and always wear a mask. |
| Inpatient visits at UHealth Tower, Bascom Palmer Eye Institute, Sylvester Comprehensive Cancer |
| Visitation on medical, surgical and oncology floors will be daily from 9:00 a.m. – 9:00 p.m. except for Intensive Care Unit (ICU) |
| ICU visitation is 11:00 a.m. – 9:00 p.m. |
| Up to four healthy visitors ages 15 and above may visit from 9:00 a.m. – 9:00 p.m. daily. Only two visitors allowed in the room at one time. |
| Visitors under the age of 18 must be accompanied by an adult. |
| Family who are not able to visit in person are welcome to contact the patient using video conferencing (FaceTime, etc.) |
| Visiting hours end at 9:00 p.m. Overnight visits are not allowed and must be approved by hospital leadership please ask your nurse or contact Patient Experience who will assist. |
| Patients who have surgery that day and are not back in their room until after 9:00 p.m. will be allowed two visitors for 30-minutes. |
| COVID Positive Patients |
| Same as Inpatient visitation guidelines. |
| Visitors will be told the risks when visiting COVID positive patients. |
| The nurse for the patient will help visitors with the proper safety steps and rules and take the visitor to the patient’s room. |
| Visitors must follow the infection control steps that will be given to them. |
| Visitors must always wear a mask, eye covering, a gown, and gloves. |
| Visitors must stay in the patient’s room. When the visitor leaves the patient’s room, that will be the end of their visit with the patient for that day. |
| Visitor may not eat or drink anything while in the patient’s room. |
| Additional accommodations will be provided to patients under the Florida Senate Bill 988, No Patient Left Alone Act (2022) if in-person visitation is suspended or restricted |
| Listed below are the University of Miami Health System guidelines that would be followed if in-person visits were stopped or limited because of Covid-19 or other health conditions. |
| Based on the rules at the time, visitation would be granted in end-of-life situations. |
| In the case of a patient who was living with their family before being cared for in the hospital and is having a difficult time being in the hospital without having in-person family support. The number of visitors allowed and visiting hours would be given to the family based on the rules at the time. |
| Based on the rules at the time, visitation would be granted for a patient who is making one or more major medical decisions. |
| Based on the rules at the time, visitation would be granted for a patient who is experiencing emotional distress or grieving the loss of a friend or family member who recently died. |
| Based on the rules at the time, visitation would be granted for a patient who has had a family member or caregiver to help them want to eat or drink and could improve with visits from the family or caregiver. |
| Based on the rules at the time, visitation would be granted for a patient who used to talk with others is no longer speaking as much. |
| Based on the rules at the time, visitation would be granted for patients who are children. |
| Patients can identify one person who is a family member, friend, or guardian as an essential (needed) caregiver. The hospital must allow in-person visitation by the essential caregiver for at least two hours daily in addition to any other visitation authorized by the doctor. |
UHealth has the right to limit visitation for any reason related to infection control or if a visitor cannot follow the policy. ALL patients, visitors and staff are required to wear a mask. If patient and/or visitor does not wear a mask, they will be asked to leave.