Your health and safety are important to us and we look forward to caring for you. It has been a challenging time for all of us as we experienced changes in our daily lives, including how we manage our health care needs.
As you prepare for a future appointment or inpatient stay or procedure, we want you to know that we have implemented many new guidelines to keep you and our employees safe. Whether you arrive at one of our facilities for care or access our expert providers through virtual visits, we want you to be prepared. Here is what you need to know:
(Visitors are not allowed during appointments or inpatient stays. Pediatric patients may be accompanied by one adult.)
We know it is difficult to not have visitors with you during your appointment or hospital stay. We wish they could be with you as well. However, it is the safest option right now. We welcome your loved one(s) to stay with you virtually via your smartphone or tablet. We can help you make that connection. Our teams will greet you at the front entrance and assist you to your appointment location. We are committed to caring for you and will do everything we can to make your visit as safe and convenient as possible.
To keep everyone who enters our facilities safe, we conduct COVID-19 screenings prior to in-person appointments. The screening is easy and takes less than a minute. This screening will include questions about your potential exposure to COVID-19, current symptoms and may include a temperature reading. Anyone suspected of having COVID-19, or an exposure, is quickly moved to an isolated area and is cared for in a dedicated space.
Based on new research, the CDC has updated its recommendations and we are also modifying our entry screening process to follow those CDC guidelines. Patients who have recovered from COVID-19 with no symptoms and are 20 days out from their positive COVID-19 test will be allowed to enter facilities and schedule appointments.
MASK AND PERSONAL PROTECTIVE EQUIPMENT (PPE)
We know that masks protect us and help us protect others while in public places. To be sure everyone is wearing a mask in our facilities, we will provide you with a mask when you arrive. Please remember to have your mask cover your nose and mouth at all times, and do not remove it unless asked to do so by your provider. Please note that children under two years of age should not wear a mask.
You will also notice that all of our providers and staff are wearing masks as well, and they have the personal protective equipment they need to keep them safe.
PHYSICAL CHANGES AT OUR FACILITIES
You will see changes at our facilities as we practice physical distancing. We are limiting the number of people onsite at one time and waiting rooms have been rearranged as needed, to create more space. We also have plenty of hand sanitizer available for everyone throughout our facilities. And rest assured that our teams continually wipe down and disinfect all surfaces throughout the day.
You may notice your provider without a tie, suit jacket, dress or lab coat. That’s because we are wearing clothes that can be washed daily as we return home to our families.
If you are scheduled for surgery or a procedure, you may be tested prior to that appointment. You will be given instructions and all pertinent information regarding testing, if needed. To know what to expect, click here.
Emergencies don’t wait, and neither should you. If you experience a medical emergency, it is important to seek care immediately. Call 911 or visit your nearest emergency room to receive the life-saving treatment you may need.
If you prefer to see your provider virtually, your provider’s office can help you with scheduling. Before your virtual visit, we will ensure you have everything you need for an easy, convenient experience. We will walk you through every step of the process. Depending on the reason for your visit, we may need to see you in person or via a combination of in-person and virtual visits. We will work with you on the best appointment type for each visit. Schedule your virtual visit today.
We look forward to caring for you and seeing you soon.