Our goal is to make our services more accessible to patients outside the United States. We offer online second opinion evaluations and telemedicine services. Our highly trained medical professionals will ensure our patients receive the best care from any location.

Telehealth

Telehealth is the remote provision of healthcare services and health education, mediated by technology. You may hear other similar terms such as telemedicine, e-health, connected health and health telematics – we consider the differences between these terms to be so minor that they are essentially equivalent. The important common thread between all of these terms is that technology is used to break down barriers of geography and access to health care and education.

• Access — Telehealth extends medical/health expertise across geographic barriers using technology. Telehealth improves access to primary and specialty medical care, which is increasingly important to address current and projected physician and specialist shortages. Specialists can be virtually co-located in primary care and other settings where specialty services are scarce or unavailable.
• Convenience – Patient satisfaction with telehealth has been widely demonstrated, as specialty services are provided closer to home. Providers in remote clinics can stay connected with their colleagues at hospitals and academic medical centers and receive continuing education in latest evidence based practices.
• Quality – Patients can receive earlier medical intervention by more timely access to specialists’ opinions via telehealth. Technology allows the entire care team – primary care providers, nurses, specialists, and family members – to collaborate. Remote monitoring and home telehealth have been demonstrated to improve disease management and drastically reduce re-hospitalization and emergency department visits.
• Cost – Telehealth can reduce the cost of healthcare and increase efficiency through reduced patient and provider travel, better management of chronic diseases, shared health professional staffing, and fewer as well as shorter hospital stays.

Patient User Guide for Telehealth Visits

In order to participate in your Telehealth visit (a UteleHealth visit) you need:

• A webcam with a microphone and a speaker or a webcam with a headset and microphone on your computer or laptop, a tablet or a mobile phone.
• A quiet, private location so you can have an open discussion with your provider.

Check your email for your appointment information. If you need to cancel this appointment or have appointment related questions, please contact your provider’s office staff to reschedule.

Before your Telehealth appointment, please update your information by logging in to the MyChart patient portal or by clicking on the link found on your MyUHealthChart email.

Find your upcoming appointment in the ‘To DO’ section and click on ‘UPDATE INFORMATION.’ Follow the prompts to complete the electronic check-in process for current medications, allergies, health history, responsibility for payment, and sign the consent forms. The link to start the video visit will appear once the e-check-in process is complete.

You may be asked to download the Zoom app. When you start your session, you will be prompted to access your webcam and microphone. Before each visit, please test your camera and microphone.

On the day of your Telehealth visit, 15 minutes before your appointment, log into the MyChart patient portal.

Find your appointment and click on the link “Click here to start the Telehealth visit.”

If you have any issues, please call the UteleHealth support line for assistance: 1-877-448-1773 (US/Canada) or +1-248-823-0638 (International).