Sylvester Comprehensive Cancer Center at the University of Miami Miller School of Medicine has been recognized again for achieving and maintaining consistently high levels of excellence in patient experience.

Press Ganey, a national leader in health care performance improvement, honored Sylvester’s Radiation Oncology Clinic with a 2020 Pinnacle of Excellence Award — the second year in a row for this recognition. 

“Our entire Department of Radiation Oncology team is exceptionally patient focused, which fosters an outstanding patient experience,” said Alan Pollack, M.D., Ph.D., professor and chair of the Department of Radiation Oncology and interim deputy director of Sylvester, part of UHealth – the University of Miami Health System. “We are thrilled that the team has been again recognized with this award.”

Recognizing High Levels of Excellence

The Pinnacle of Excellence award is given annually to the nation’s top-performing organizations on the basis of extraordinary achievement. This award recognizes organizations that have maintained consistently high levels of excellence in patient experience, engagement or clinical quality performance.

Winners were identified based on performance over three full years, from May 2017 to April 2020. The award is earned by maintaining a quarterly ranking above the 95th percentile in patient experience as measured by scores for “likelihood to recommend the provider’s office,” “teamwork,” and “rate your provider on a scale of 1 to 10.”